FAQ’s
Frequently Asked Questions
Our treatment options are quite vast and customized for you, in most cases, especially if you are seeking help for a specific health ailment, the best treatment will be determined via a discussion with our practitioner. Call us on +1.925.575.8700 or email info@ayutherapy.com to learn more.
Our therapy hours run from 9am to 5pm Tuesdays through Saturdays (with some exceptions for US National Holidays).
In addition, our wellness store is open to the public from Tuesdays through Fridays from 9am to 1pm.
We will provide you with access to our online health evaluation questionnaire, which we ask you to complete on your computer or handheld device at least a day in advance of your appointment.
You can. Many popular services are bookable online and you can access our easy to use booking site by clicking the “BOOK NOW” buttons you will see on our website. Certain services are not bookable online due to the specialized nature of them, such as Basti’s, Udvartana, Bolus Massage, Nasya and more. These will be booked after our practitioner has discussed with you.
TIP: If you don’t see a good appointment time online, give us a call at 925.575.8700 as we may have other options for you.
In order to get the best out of Ayurvedic treatment, we strongly recommend that the pure, herb infused oils that are applied on your body actually remain on your skin for at least 3 hours post visit. With this in mind, we encourage you to wear appropriate clothing for your therapy appointment.
Yes, please call or email us to inquire OR purchase an electronic gift card on our online booking site by clicking the orange “BOOK NOW” buttons you see on our website.
Yes. Ayurvedic herbs are mixed into compounds on-site at our Ayurvedic pharmacy. The compounds generated are a result of your individual needs, which are determined from your consultation with our practitioner.
We also see Ayurvedic supplements and skin care products in our Ayurvedic Wellness Store which is open Tuesdays through Fridays from 10am to 1pm.
At Ayutherapy, we take the wellness of our employees and clients very seriously. We follow the latest guidelines from county and state. Currently all staff and clients are required to wear face coverings while in the facility, we have HEPA certified air purifiers in all consultation and therapy rooms, we have hand sanitizer stations across the facility in each room, we have taken social distancing into consideration when designing the setup of our waiting area and we disinfect appropriately our therapy rooms between clients.
Yes. If you refer a friend or family member that purchases any Ayutherapy service or wellness package then you will receive a 10% discount off of any FULL PRICE service or 5% discount off any wellness package at regular price. Maximum discount per visit is 10% off of any single service and 5% off any wellness package. Discounts WILL NOT be applied to any services that are already discounted via a coupon, special offer or club membership. As an example, if you refer 3 people, then you will receive 3 x 10% discount over your next 3 A-La-Carte services visits for services at Ayutherapy.
Not at this time. Payments towards Ayurvedic treatment or products at our center will need to be paid out-of-pocket or via any health savings (HSA) or flexible spending (FSA) accounts you may have. Even if Ayutherapy is able to process a health savings debit/credit card, we take no responsibility if a claim that is made is later denied by any insurance provider.
Treatments and therapies at our center will often initially be devised via a discussion/consultation with our Ayurvedic Practitioner. This exchange will determine the appropriateness of undertaking an Ayurvedic regimen and will be based on your specific constitution, circumstances and goals. Based on the outcome of these initial discussions, we aim to reach a consensus with our clients on the optimal approach to remedying their ailments. There are no guarantees, you are welcome to read our testimonials or see reviews on Google or Yelp!
When an in-person consultation is not possible or convenient, but treatment is still sought, then audio or video consultations are a great and convenient alternative.
We understand that life can be unpredictable, and there are times when our appointments and obligations cannot always be met. With this in mind, our policy is that all appointments can be cancelled or rescheduled, without any penalty, up to 48 hours [2 full business days] before the scheduled appointment time. Appointments that are cancelled or rescheduled within the 48 hours window, will be subject to a “no show” fee.
In order to assist you in avoiding any unexpected fees, we will send you a text message and/or email reminder of your appointment at least 72 hours prior to your appointment so that you have the opportunity to review your calendar to determine if a cancelation or reschedule is necessary.
Should you be impressed with the service that you have received from your body therapist, then you are welcome to gift a gratuity IN CASH or via VENMO. Any gratuity received will be provided in its entirety to the therapist(s) that worked with you. We do not expect a gratuity from our clients, but all gratuities are immensely appreciated.
We work very hard to ensure consistency and quality of service while always striving to stay true to authentic Ayurvedic principles and practice. There may be occasions where we fall short of our standards, and should you feel for whatever reason that you received services that you perceived to be sub-par then we very much want your candid feedback. This is the only way that we can learn and make things right. We trust you will provide honest feedback directly to us at archana@ayutherapy.com, or by calling us at 925.575.8700 no matter the experience you receive at Ayutherapy!
Any professionally packaged products, such as herbal tablets, teas, oils and skincare products can be returned within 30 days of purchase for a full refund if they are unopened and untampered with.
Custom made herbal compounds are not returnable. If you have any doubts in relation to a purchase that you are making with Ayutherapy, please raise your concern prior to the acquisition of any products.